A newly-wed couple are demanding compensation after their big day was beset by a string of blunders that left them with the wrong vows, music they had not chosen and no photographs.
Husband and wife (just), Peter and Michelle Rogers from Malmains Road in Dover
Peter and Michelle Rogers were also forced to hang around for two hours after the registrar failed to turn up because she was walking her dog.
The couple had paid £4,500 for a full marriage package at Dover’s Discovery Centre organised by the local county council.
The ceremony had been due to take place at 2.45pm on January 7, but when the expectant groom arrived 15 minutes before hand, he was told to “get out” by a member of staff who said the venue was not ready.
Around half an hour later the couple were informed that the registrar who had been due to conduct their ceremony had not turned up because she was walking her dog.
When another official eventually turned up two hours later, she had the wrong vows, the wrong music and even called the bride by the wrong name.
By the time the ceremony was over it was too dark for the official photographer to take any pictures of their big day, leaving the pair heartbroken.
Mr Roger, 41, a sales director said: "I made my way to the auditorium where the ceremony would be and was told by a worker at the centre to 'get out because we are not ready'.
"I sat there for around 30 minutes waiting for some news or information, but got nothing.
"When I asked for an explanation from the council about why the registrar who was due to conduct the ceremony hadn't turned up I was told she was out walking her dog.
"I couldn't believe my ears - they should have been at our wedding service, but instead were out with their dog."
He added: "The whole day was just one thing after another and the thing that bothers me most is that after saving up the money for the wedding the council haven't even given us a decent explanation about why everything went so badly wrong.
"Michelle's special day was ruined, she spent most to the time waiting in the pub or standing about in the pitch black when she should have been walking down the aisle with a smile on her face to get married to me."
Peter said: "The £4,500 we paid to Kent County Council included pretty much everything, from the wedding dress, to the suits and dresses worn by the page boys and bridesmaids.
"But all that was ruined by the simple fact that nothing went as it should have done."
The couple are now demanding compensation to make up for the string of blunders.
A county council spokesman said: "Due to a communication breakdown our staff did not arrive in time to marry Mr and Mrs Rogers at the agreed time.
"We are very sorry for the distress we caused and we have written to Mr and Mrs Rogers to convey our sincere apologies."
Mr Roger, 41, a sales director said: "I made my way to the auditorium where the ceremony would be and was told by a worker at the centre to 'get out because we are not ready'.
"I sat there for around 30 minutes waiting for some news or information, but got nothing.
"When I asked for an explanation from the council about why the registrar who was due to conduct the ceremony hadn't turned up I was told she was out walking her dog.
"I couldn't believe my ears - they should have been at our wedding service, but instead were out with their dog."
He added: "The whole day was just one thing after another and the thing that bothers me most is that after saving up the money for the wedding the council haven't even given us a decent explanation about why everything went so badly wrong.
"Michelle's special day was ruined, she spent most to the time waiting in the pub or standing about in the pitch black when she should have been walking down the aisle with a smile on her face to get married to me."
Peter said: "The £4,500 we paid to Kent County Council included pretty much everything, from the wedding dress, to the suits and dresses worn by the page boys and bridesmaids.
"But all that was ruined by the simple fact that nothing went as it should have done."
The couple are now demanding compensation to make up for the string of blunders.
A county council spokesman said: "Due to a communication breakdown our staff did not arrive in time to marry Mr and Mrs Rogers at the agreed time.
"We are very sorry for the distress we caused and we have written to Mr and Mrs Rogers to convey our sincere apologies."
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